At Rokas Luxury Villas, we understand that plans can change. Therefore, we have created a flexible refund and cancellation policy to better serve our guests.
Cancellation Terms:
- Free Cancellation up to 30 Days Before Arrival:
- You can cancel your booking for free up to 30 days before your scheduled arrival date. In this case, 100% of the amount paid will be refunded.
- Cancellation 29-15 Days Before Arrival:
- A cancellation fee of 50% of the total booking cost will apply. The remaining 50% will be refunded.
- Cancellation 14 Days or Less Before Arrival:
- No refund will be issued for cancellations made within this period.
- No-Show:
- In the case of a no-show, no refund will be provided.
Refunds:
- Refunds will be processed within 7 business days from the date of cancellation using the original payment method.
Booking Modifications:
- Modifications to booking dates are allowed, subject to availability, up to 15 days before arrival. Price differences may apply.
For questions or assistance, please contact us:
- Email: info@rokasluxuryvillas.com
- Phone: +30 123 456 7890
At Rokas Luxury Villas, we are committed to protecting your personal data and ensuring the confidentiality and security of your information.
Collection of Personal Data:
When you make a booking or contact us, we may collect the following information:
- Name and surname.
- Contact details (email, phone).
- Payment information.
- Preferences and special requests.
Use of Personal Data:
Your data is used for:
- Processing bookings.
- Communicating regarding your reservation.
- Providing personalized services.
- Complying with legal obligations.
Sharing of Data:
We do not share your data with third parties, except when necessary to provide services (e.g., payment processing) or as required by law.
Data Security:
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
Your Rights:
You have the right to:
- Request access to your personal data.
- Request correction or deletion of your data.
- Object to its use for specific purposes.
- Withdraw your consent at any time.
Contact Us:
For questions about our Privacy Policy or to exercise your rights, please contact us:
- Email: info@rokasluxuryvillas.com
- Phone: +30 123 456 7890